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Omni Chat

Omni Chat offers numerous benefits for your customers and sales team alike. It’s a chat app designed by dealers, for dealers.

Benefits of Omni Chat

Flexible Scheduling for Users.
Sales teams and Managers have the ability to assign chats after hours but also have the ability to be excluded from the round-robin by multiple snoozing options.

Unique Management Features.
• Manage work schedules for your various teams.
• Live view of chat statistics with notifications for various business-critical chat criteria.
• Intercept chats at any point, and communicate directly with the customer with a live view of chat sessions in the dashboard.

Customizable Chat Settings.
• IP-specific restrictions for staff.
• Ability to set what information is required to start a chat from the customer’s end.
• Expiration settings for chats customizable to your dealership.
• Ability to allow your team to assign expired sessions in the attempt to reach out to clients where chats were missed.

Intuitive Reporting.
A variety of reporting options are available within the Omni Chat platform, reports vary from response times per user, closed chats per team member, as well as in-depth customer info such as most viewed inventory type.

Benefits of Omni Chat

Simple and Easy To Use, Feature-filled Live Chat.
Our dealership-focused chat has been designed with dealers, and your sales team in mind!

No Apps or Software Needed.
No phone applications are required, an application-like experience is provided through any browser of your choice.

Single Chat Experience across Multiple Tabs.
Even with multiple tabs open, your chat experience will remain the same with all chat windows being identical.

Automated Profile Building of Customers.
• Browsing history of customers is presented to the sales team.
• A profile on the most browsed vehicles is provided, displaying the most researched Make, Model, and Trim.
• Data on the current page is displayed to the sales team in real time.
• Data obtained from Form Submissions is presented as part of the profile.
• Interactions within the chat are included in the profile-building ecosystem.

Share Inventory, Media, and Documents within the Chat.
The sales team has the ability to present alternatives to the client from a sortable and filterable Inventory list, as well as inventory images or videos and relevant documents to complete a sale.